Shop Main Street Online offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Shop Main Street Online’s shipping labels services.
1. Shipping Your Items
Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.
By selling on Shop Main Street Online, you agree to:
A. Provide an accurate “ships from” address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 1 business days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Shop Main Street Online.
D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), international shipping using Canada Post, and shipping to buyers in the European Union.
E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed in the buyer’s Shop Main Street Online account.
F. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification (and may even break out into their happy dance).
G. Charge an appropriate amount for shipping.
By entering tracking information on Shop Main Street Online, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on Shop Main Street Online or Shop Main Street Online Studio. If a buyer does not receive their order, they may file a case against your shop.
2. Shipping Labels
US sellers can purchase USPS postage on Shop Main Street Online to fulfill their orders. Use of USPS postage is subject to applicable USPS rules.
Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and Shop Main Street Online will notify sellers once a request is approved or denied.
US sellers can purchase FedEx shipping labels on Shop Main Street Online to fulfill their orders. Use of FedEx shipping labels is subject to the FedEx Service Guide.
Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. Shop Main Street Online processes refund requests, and we will notify sellers after their request has been approved or denied.
Canada Post Labels
Use of Canada Post shipping labels is subject to applicable Canada Post rules.
Sellers may request a refund for Canada Post shipping labels within 15 days of creating a label, as long as the label has not been used to ship a package. Canada Post reviews refund requests, and Shop Main Street Online will notify sellers after a request has been approved or denied.
3. Shipping Insurance
You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.
Canada Post Insurance
You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post shipping labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.
The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. All fees for USPS and FedEx shipping labels and for Shipsurance and Canada Post parcel insurance will appear separately on your credit card, bank statement or Main Street Money account and will specify the name of the service provider and the shipping label number.
If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your bill. When you purchase a Canada Post label, the fees will appear in CAD. When reviewing the total cost summary, your label purchases will appear in both CAD and USD. All final label charges will be listed on your Shop Main Street Online bill in USD.